Proof of Life – The South African Social Security Agency (SASSA) has announced a crucial new rule that affects millions of senior citizens receiving old-age grants. To continue receiving their monthly financial assistance without interruption, all senior beneficiaries must now complete a mandatory “Proof of Life” verification process online by 14 September 2025. Failure to do so may result in the suspension or termination of grant payments from the following cycle. This move is part of SASSA’s initiative to streamline beneficiary data, reduce fraudulent claims, and ensure that only eligible individuals receive support. With thousands of grants currently under review, the “Proof of Life” submission has become an urgent task for elderly citizens, especially those living in rural areas or unable to travel for in-person verifications. SASSA has simplified the process by enabling online submissions through its secure digital platform, offering convenience and speed. However, many senior citizens remain unaware of the requirement or unclear on how to complete the steps, risking the loss of their only source of income. In this guide, we break down everything you need to know about the online verification, deadlines, official platforms, required documents, and support channels.
Why SASSA Introduced the New Online ‘Proof of Life’ System
To avoid fraudulent withdrawals and ghost beneficiaries, SASSA has launched this digital verification model.
- Ensures only living and eligible seniors continue receiving grants
- Reduces long queues at physical SASSA offices
- Encourages digital self-service among elderly populations
- Helps government maintain a clean and updated beneficiary database
Step-by-Step: How to Submit Proof of Life Online
Follow these clear steps to complete the verification process before the 14 September deadline.
- Visit the official SASSA website: www.sassa.gov.za
- Click on the “Proof of Life” Verification tab
- Enter your ID number and registered cellphone number
- You will receive an OTP (One-Time Pin) for verification
- Upload a live selfie photo or short video through your phone camera
- Confirm your residential address and contact details
- Submit your application and note the confirmation number
Proof of Life – Eligibility and Documents Needed for Online Submission
Every old-age grant recipient aged 60+ must comply. Here’s what you need before starting:
- South African ID (Green ID Book or Smart ID Card)
- Registered cellphone number linked to SASSA
- Smartphone or computer with internet access
- Clear background for live selfie or short video
- Proof of residence (utility bill or affidavit if rural)
Grant Suspension Warning: What Happens If You Miss the Deadline?
If you fail to submit your online verification by 14 September 2025, SASSA may halt your grant payments immediately.
- Grant status will change to “Pending Verification”
- No money will be disbursed from October onwards
- Must visit nearest SASSA office for reactivation
- Can take up to 30 working days to reinstate benefits
SMS Alerts and Notifications from SASSA
SASSA is sending SMS alerts to registered beneficiaries. Make sure your contact number is updated.
- Messages will come from SASSA verified shortcode
- Check for OTP codes during verification
- Do not share OTP or ID with unknown callers
Who Is Exempted from Online Proof of Life?
Some seniors may be exempt due to health or remote location barriers.
- Bedridden or hospitalised beneficiaries can apply via family
- Those without smartphones may visit Post Office or SASSA centre
- Verified frail care home residents get automatic renewal
- Written request with medical note required for exemption
Official Exemption Application Steps
- Download exemption form from SASSA website
- Attach a letter from local clinic or hospital
- Submit at nearest SASSA office or email to [email protected]
- Wait for approval and SMS confirmation
Common Mistakes to Avoid During Submission
- Using someone else’s device without proper login
- Uploading unclear or blurry photos
- Not completing all mandatory fields
- Submitting after the deadline
Support for Seniors Without Smartphones
SASSA has tied up with local post offices and community centers:
- Visit your nearest SA Post Office branch
- Use digital kiosk to complete live photo
- Staff assistance available at selected locations
SASSA Proof of Life Submission Timeline and Key Dates
| Activity | Deadline | Mode | Responsible Party |
|---|---|---|---|
| Online Proof of Life opens | 20 July 2025 | Online | SASSA |
| Last date for online verification | 14 September 2025 | Online | Beneficiary |
| Grant suspension notice for non-submit | 15 September 2025 | SMS & Email | SASSA |
| Office verification for late cases | 16 Sept – 15 Oct | In-person | Beneficiary |
| Reinstatement approval window | Within 30 days | Email / Office | SASSA |
| Exemption form final deadline | 20 September 2025 | Email/Physical copy | Beneficiary |
| Helpdesk Support Open Hours | Mon–Fri 8AM–5PM | Phone & Email | SASSA Call Centre |
SASSA Departments to Contact for Help
Below are important contact details for senior citizens needing assistance with online submission.
| Department/Office | Contact Number | Email Address | Purpose |
|---|---|---|---|
| SASSA National Call Centre | 0800 60 10 11 | [email protected] | General grant queries |
| Digital Verification Help | 012 400 2322 | [email protected] | Proof of Life technical support |
| Regional SASSA Offices | Check local branch | [email protected] | Exemption, manual verification |
| Fraud Reporting | 0800 701 701 | [email protected] | Report identity misuse or scam alerts |
| WhatsApp Helpline | 082 046 8553 | N/A | 24/7 automated FAQs & status checks |
Missing the 14 September 2025 deadline can put your monthly income at serious risk. It’s vital to act quickly, follow the steps correctly, and ensure your status is up to date. Seniors should reach out to family or community centers if they need assistance with online tasks. This digital shift may be new, but SASSA has created multiple support channels to make the process smoother and easier for every elderly citizen in South Africa.
FAQs of Proof of Life
Q1. Can I submit the Proof of Life if I’m abroad?
Yes, via the online portal using your registered South African number.
Q2. What if my phone doesn’t support selfies or video?
Visit a post office or SASSA branch for assisted submission.
Q3. Will I get confirmation after successful submission?
Yes, a confirmation number and SMS will be sent instantly.
Q4. What if I didn’t receive an OTP during login?
Ensure your number is registered with SASSA or call their helpdesk.
Q5. Is there any cost to submit Proof of Life online?
No, the process is completely free of charge for all seniors.
