Capitec and TymeBank Users – In a recent development that could affect thousands of Social Relief of Distress (SRD) beneficiaries, SASSA has issued a strict warning to Capitec and TymeBank users: verify your banking details before 3 August 2025 or risk facing delays in your R350 grant payments. As part of its August payout preparation, SASSA has launched a verification drive aimed at ensuring that all recipients have valid and active bank accounts on file. The South African Social Security Agency (SASSA) has emphasized that unverified or mismatched bank details are the primary cause of delayed payments. With an increasing number of SRD beneficiaries opting for digital banks like Capitec and TymeBank due to their low fees and easy access, the number of problematic or outdated account records has also risen. This has triggered the urgent need for re-verification. Beneficiaries who have recently changed their bank account, lost access to their mobile number linked to the grant, or failed previous verification checks must update their details immediately through the SASSA SRD portal. Failure to do so by the 3 August deadline could result in payment delays for the entire month of August and possibly beyond. The government’s focus is to streamline the R350 grant disbursement process and reduce the bottlenecks that have plagued the system in recent months. This move is seen as part of broader efforts to clean up the beneficiary database and ensure that only eligible, verified citizens receive support. Below, we explain exactly who is affected, what steps need to be taken, and how to avoid losing your grant.
Why Capitec and TymeBank Users Are Specifically Targeted
Capitec and TymeBank account holders make up a large portion of SRD R350 grant recipients, particularly among the youth and low-income earners.
- These banks offer digital-first services, making them accessible to rural and semi-urban users.
- Many recipients use temporary or shared numbers when applying.
- Issues arise when account details do not match ID numbers.
- SASSA has noticed increasing failed transactions linked to these banks.
- Re-verification is aimed at ensuring payment security and speed.
Capitec and TymeBank Users – Key Dates and Deadline for Bank Detail Verification
All affected users must take note of the crucial deadline and complete their verifications promptly.
| Activity | Deadline | Platform Used | Who Should Act |
|---|---|---|---|
| Bank Detail Update Window Opens | 22 July 2025 | SASSA SRD Website | All R350 Beneficiaries |
| Last Day to Submit Correct Details | 3 August 2025 | Online Only | Capitec & TymeBank Users |
| Verification Process by SASSA | 4 – 8 August 2025 | Internal | SASSA |
| First Batch of August Payments | 9 August 2025 | Bank Transfer | Verified Beneficiaries |
| SMS Notification of Rejection (if any) | 10 August 2025 | Mobile Number on File | Users with Mismatched Details |
| Re-apply Deadline (if rejected) | 14 August 2025 | SRD Website | Unverified Users |
| Final Grant Release | 16 – 18 August 2025 | Bank/Branch Collection | All Successfully Verified |
Steps to Verify or Update Bank Details Online
All Capitec and TymeBank users must follow this easy 5-step process to verify or update their information.
Step-by-step Process for Bank Detail Verification
Make sure you have your ID number, correct bank account number, and mobile phone handy before you start.
- Visit the official SASSA SRD website: https://srd.sassa.gov.za
- Scroll down to “How do I change my banking details?”
- Enter your South African ID number.
- Follow the link sent via SMS to access the update portal.
- Select your bank (Capitec or TymeBank), enter account details, and confirm.
What Happens If You Fail to Verify Before 3 August?
Failure to verify your banking details will not only delay your August grant but may also block your future payments.
Consequences of Not Updating Details in Time
- Your grant status will remain “Pending” or “Banking Details Error.”
- You will not receive any payment in August until the issue is resolved.
- You may have to re-apply for the SRD grant again.
- Your contact details may become outdated, leading to further delays.
- If the issue continues for 3 consecutive months, your application will be marked as lapsed.
How to Know If Your Bank Details Need Verification
Some users may not be aware that they are required to update or verify their bank information.
Signs That You Must Take Immediate Action
- You have not received your R350 for July or earlier months.
- Your payment status shows “Banking Details Pending.”
- You recently changed your bank or phone number.
- You applied using someone else’s bank account.
- You were previously declined for “Banking Mismatch.”
Common Mistakes to Avoid While Updating Bank Details
Updating your details can go wrong if you don’t follow the exact instructions provided by SASSA.
Avoid These Errors to Ensure Smooth Payment
- Entering a bank account that’s not in your name.
- Using someone else’s contact number or bank credentials.
- Forgetting to click “Confirm” after submitting the form.
- Skipping the SMS link and trying to edit manually.
- Failing to check for confirmation SMS from SASSA.
Important Tips for Capitec and TymeBank Users
Capitec and TymeBank users are encouraged to double-check their account settings before verifying.
Quick Tips to Get Verified Faster
- Ensure your ID and bank account match exactly.
- Your mobile number must be RICA registered under your name.
- Avoid using eWallet or PayShap options for SRD.
- Refrain from applying multiple times with different details.
- Always keep your confirmation SMS safe until payment is received.
Official Departmental Contact Details for Assistance
In case of confusion or technical issues, reach out to the relevant departments using the contacts below.
| Department | Contact Number | Email Address | Operating Hours |
|---|---|---|---|
| SASSA SRD Helpline | 0800 60 10 11 | [email protected] | Mon-Fri, 08:00 to 16:00 |
| Capitec Customer Care | 0860 10 20 43 | [email protected] | Mon-Sun, 08:00 to 17:00 |
| TymeBank Support | 0860 999 119 | [email protected] | Mon-Fri, 08:00 to 17:00 |
| Department of Social Development | 012 312 7727 | [email protected] | Mon-Fri, 08:00 to 16:00 |
| SASSA WhatsApp Line | 082 046 8553 | N/A | 24/7 (Automated Support) |
If you rely on the R350 SRD grant, especially through Capitec or TymeBank, this is your final call to act. Ensure your banking details are up-to-date and accurate before the 3 August deadline to avoid delays and continue receiving your grant smoothly.
FAQs of Capitec and TymeBank Users
1. What if I miss the 3 August deadline?
You may experience payment delays or have to reapply for the SRD grant.
2. Can I use someone else’s bank account?
No, SASSA only pays into accounts that match your ID number.
3. I verified but didn’t get paid—why?
It could be a system delay. Wait 5 working days or contact SASSA.
4. Can I change from TymeBank to Capitec?
Yes, you can switch banks by updating your details on the SRD portal.
5. Is the SMS link safe to click?
Yes, if it’s from SASSA. Always verify the sender before clicking.
